icon 35 years in business
icon 10,000 products available

Privacy and Cookie Policy

Last modified: 17th August 2022

There are many different ways you can interact with us including by using our website, ordering a product through our website order form, by email, telephone or in person. We committed to treating the information we process about you with the utmost care and confidentiality and to meet our obligations under the EU General Data Protection regulations 2016 (GDPR) and the UK Data Protection Act 2018. We have established stringent security rules and operational procedures to ensure we maintain the level of protection required.

Our Privacy Policy explains:

• What information we collect and why we collect it. 
• How we use that information. 
• The choices we offer, including how to access and update information.

Who we are

Selkent Fastenings has been a provider of specialist fixings to the construction and civil engineering sectors since 1987 and continues to be a key and vital supplier fulfilling the tight schedules demanded by the construction industry. As a business, we are conscious of our responsibilities to our customers, staff and to the local and wider community in which we operate.

We are registered as a data controller on the register kept by the UK Information Commissioner. ICO registration number: ZA784636

The information we collect

We collect, use and share information about you in order to respond to your enquiries, to provide you with information related to your enquiry and other services that may be of interest and to provide you with services and products you have asked for. The information may include any of the following personal data: name, address, company, email address, telephone number, payment information, voice recordings of calls to our helpdesk, CCTV recordings where in situ. To read more about additional information collected from visitors to our website please refer to the ‘Cookies’ section.

You may have provided this information directly to us through the following ways:

• completing the contact form on the website
• calling or visiting one of our offices 
• speaking directly to us at an event or meeting
• writing to us 
• emailing us

We may also receive your information from a third party e.g. one of our product or service partners Sharing your information with us is essential for you to be able to communicate with us, for us to provide our 
services, to comply with contractual obligations and to keep you up to date with any changes and improvements to our products and services.

How we use your personal data

We use this data in any of the following ways:

• to communicate with you 
• to provide our services to you 
• to keep you informed about the products and services you hold with us and to send information about products and services you may be interested in 
• to help us develop new and improved products and services to meet our client’s needs 
• for security and to check your identity to comply with legal and regulatory obligations 
• where we have a legitimate business need such as the protection of our business interests

Under data protection laws, whenever we process your personal information, we must meet at least one set condition for processing. These conditions are set out in data protection law and we rely on a number of different conditions for the activities we carry out.

We have listed below the purposes and the lawful basis for processing your information

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Who we may share your data with and why

We may share your information with:
• our service providers (including their sub-contractors) or third parties which process information on our behalf (e.g. internet service and platform providers, payment processing providers and 
• those organisations we engage to help us send communications to you) so that they may help us to provide you with the products, services and information you have requested or which we believe is of interest to you; 
• third parties used to facilitate payment transactions, for example clearing houses, clearing systems, financial institutions and transaction beneficiaries; 
• credit reference and fraud prevention agencies; 
• regulators to meet our legal and regulatory obligations; 
• law enforcement agencies so that they may detect or prevent crime or prosecute offenders; 
• any third party in the context of actual or threatened legal proceedings, provided we can do so lawfully (for example in response to a court order); 
• any third party in order to meet our legal and regulatory obligations, including statutory or regulatory reporting or the detection or prevention of unlawful acts; 
• our own and company professional advisors and auditors for the purpose of seeking professional advice or to meet our audit responsibilities; 
• another organisation if we sell or buy (or negotiate to sell or buy) any business or assets; 
• another organisation to whom we may transfer our agreement with you; and 
• Government departments where reporting is mandatory under applicable law. 

We may share non-personally identifiable information about the use of our website, applications, products or services publicly or with third parties but this will not include information that can be used to identify you. We always share your data securely, and we won’t share more than we need to.

Your Rights

The GDPR aims to give you more control of your personal data. It provides new and strengthened rights.

Right to access – you can ask us whether we’re processing your personal data, including where and for what purpose. You can also request an electronic copy of your personal data free of charge. If you require 
further copies of the data there may be a charge where permitted by the legislation.

Right to restrict processing – in certain circumstances, you can ask us to restrict our use of your personal data.

Right to rectification – you can ask us to correct inaccurate personal data we hold about you.

Right to erasure (right to be forgotten) – in certain circumstances, you can ask us to erase your personal data.

Right to data portability – you can ask us to provide you with a copy of your personal data in a commonly used electronic format so that you can transfer it to other businesses.

Right to object to automated decision-making – in certain circumstances, you can ask us not to make automated decisions about you based on your personal data that produce significant legal effects.

Right to lodge a complaint – you can lodge a complaint with the supervisory authority ICO but we ask that you allow us to see if we can resolve the problem first (See complaints and queries section).

This means you can at any time you can:

• inform us of a correction to your personal data; 
• withdraw any permission you have previously given to allow us to use your information; 
• object to any automated decision-making; 
• ask us to stop or start sending you marketing messages; 
• ask us to send you (or someone you nominate) a copy of the information we hold about you;
• ask us to stop processing your information in certain circumstances.

Data Subject Access Request (DSAR)

You have the right to request a copy of the personal data we hold about you and to have any inaccuracies corrected. We will require you to prove your identity with 2 pieces of approved identification. We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files.

We will respond to your request within one month of you providing information that confirms your identity. If you can advise of the specific information that you require, we can process your request more quickly. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress. We will then give you a description of your data, why we have it, who it could be disclosed to and if you have requested copies they will be in a format that you can access easily.

If you wish to make a DSAR request please contact us using the contact details at the end of this notice and we will provide you with the necessary request documents. 

Retention of your data

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected or where required to under statutory record retention requirements.

We only retain information that enables us to:

• maintain business records to comply with our contractual obligations 
• comply with record retention requirements under the law 
• defend or bring any existing or potential legal claims 
• maintain records of anyone who does not want to receive marketing from us
• deal with any future complaints regarding services we have delivered 
• if required to by law enforcement agencies

How we protect your personal data

We are committed to protecting your information. We take appropriate technical and organisational measures to guard against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data.

The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. However, please bear in mind that IT infrastructure and the internet cannot be 
guaranteed to be 100% secure We have access security measures in place and restrict access to databases only to those who need access appropriate to their job role.

All personal information and details provided as part of an enquiry, support or service request, or financial details are stored on a secure server. We do not store credit card numbers or related identifying information on any of our servers.
Digital data and hard copy data is securely disposed of when no longer required in line with our secure disposal of data process.

Cookies and why we use them

A “cookie” is a small piece of information sent by a Web server to store in a Web browser so that it can later be read back from that browser. We may use cookies to store some personal preferences for your future visits. Cookies allow us to recognise you more quickly; therefore, your time spent on our site can be more personalised and productive. You’ll find that cookies are an industry standard and are used at most major Web sites in much the same way we use them on our website.

We may use third-party site usage tracking companies to analyse your Site visit or to conduct surveys e.g. Google Analytics. When visiting our website these third parties may place or recognise a unique “cookie” on your browser. These companies may use information (not including your name, address, e-mail address or telephone number) about your visits to our website and other Web sites in order to help us understand how to serve you better.

If you wish, you can prevent cookie files from using (non-personal) information about you by either deleting the cookie folder in your browser or by putting your browser’s Privacy setting higher, but doing so will mean 
that: your experience of this and other sites that use cookies to enhance or personalise your experience will be adversely affected, and you will not be presented with advertising that reflects the way that you use our, and other, sites.
You can find out how to make these changes to your browser at this site:


Queries or Complaints

We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. Please get in touch if you think we are using or collecting your data in an inappropriate way.

If you have any question regarding this Privacy and Cookie Policy or our privacy practices, please contact us by email via privacy@selkentfastenings.co.uk
You can also write to us at: Selkent Fastenings, Riverside House, Kangley Bridge Road, SE26 5DA; 
or you can call us on: 020 8699 6777 and ask for the Privacy Manager. 
The supervisory body for the UK is the Information Commissioners Office (ICO) 
You can visit their website at: https://ico.org.uk/ or contact them on: 0303 123 1113

Changes to this Privacy and Cookie Policy

We keep our privacy policy under regular review.

This Policy has been authorised by the directors of the board and the version reference can be found at the beginning of this policy