Frequently Asked Questions

1. General Information

 

Who are Selkent?

Selkent is a leading supplier of construction materials and tools, committed to keeping construction sites on track by providing high-quality products and services with fast delivery options. Our mission is "Going further and faster to keep construction sites on track."

Where are you located?

We are based in the UK, but we deliver nationwide. Our warehouse and head office are located in Head Office London, Riverside House, Kangley Bridge Road, London, SE26 5DA. We also have a branch in Ipswich, Central Avenue, Ransomes Europark, IP3 9RR

How can I contact Selkent?

You can reach our customer service team via:

Phone: 020 8699 6777

Email: [email protected]

 

2. Orders and Payments

 

How do I place an order?

You can easily place an order through our website by browsing our product range, adding items to your cart, and proceeding to checkout. For trade accounts, log in to access your bespoke pricing and order history.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, Visa Electron and Maestro), Sage pay, Klarna, bank transfers, and payment via trade accounts for approved customers.

Can I get a VAT invoice for my order?

Yes, once your order has been processed, you will receive a VAT invoice via email. You can also download your invoice from your account dashboard.

How can I track my order?

You your delivery through from your account dashboard.

 

3. Delivery and Shipping

 

What are your delivery options?

At Selkent, we take pride in the quality of our delivery services. Our fleet of delivery vehicles is FORS Gold accredited, ensuring that your deliveries are made with the highest standards of safety, efficiency, and environmental performance. This accreditation is a testament to our commitment to professionalism and responsibility in our operations. With our FORS Gold fleet, you can trust that your products will be delivered safely, on time, and sustainably.

We offer a variety of delivery options to meet your needs:

Same Day Delivery: For customers within the M25, we offer a Same Day Delivery service, capable of delivering products within 2 hours. This service is ideal for time-sensitive orders. To inquire about delivery times to your location, please contact our sales team between 06:00 and 18:00 at 020 8699 6777.

Next Day Delivery: For a more traditional delivery schedule, we offer Next Day Delivery. Simply place your order by phone or email before 6:00 pm, and we will ensure your products are delivered before 12:00 pm the next day.

 

4. Returns and Refunds

 

What is your returns policy?

At Selkent, we aim to provide high-quality products, but if you need to return an item, you can do so within 14 days of receipt. Please ensure the product is unused and in its original packaging.

To initiate a return, please contact our customer service team or visit our Returns Policy page for full details on the process and any applicable restocking fees.

How long does it take to process a refund?

Once we receive your returned items and confirm their condition, we will process your refund within 14 days. Refunds will be issued to your original payment method.

What if I receive a faulty or incorrect item?

If you receive an incorrect or defective item, please contact us immediately at 020 8699 6777, and we will arrange a replacement or refund.

5. Trade Accounts

How can I set up a trade account with Selkent?

To apply for a trade account, simply visit our Trade Account page and fill in the application form. Once approved, you’ll receive access to bespoke pricing, exclusive offers, and order tracking features.

 

6. Products and Availability

 

Do you offer bulk discounts?

Yes, we offer bulk pricing for large orders. Check the product information page for further details or contact our sales team at 020 8699 6777 for a tailored quote.

 

7. Website and Account Management

 

I’m having trouble logging in. What should I do?

If you’ve forgotten your password, click the "Forgot Password" link on the login page to reset it. For any other issues, contact our customer service team for assistance.

How do I update my account information?

Log into your account and navigate to the "Account Details" section to update your address, email, or payment information.

 

8. Tech Support and Other Queries

 

Can I get help choosing the right product for my needs?

Absolutely! Our expert team is here to help you select the best products for your project. Get in touch with our sales or customer support team for personalised advice.

What should I do if there is a problem with my order?

If you encounter any issues with your order, please contact us immediately. Our team will work quickly to resolve the matter.